Our Policies

TERMINATION OF SERVICE/REDUCING HOURS/FREQUENCY CHANGE: Crawford Cleaning Services requires one month advance written notice if you wish to terminate service or reduce the number of hours per visit or decrease the frequency of cleans. Written notice may be sent to brett@crawfordcleaning.com or handed to us in person. Failure to provide this notice will result in one month service charge if you wish to terminate service, reduce the length of cleans, or frequency.

PAYMENTS: Crawford Cleaning Services require a credit card on file for reccurring service. The evening the service is provided, the credit card will be charged and a sales receipt emailed to you. 

 

 

RESCHEDULING: In the event you must reschedule your clean, please call or email at least 48 hours in advance to allow us to plan accordingly. We will be happy to reschedule your clean at the earliest convenience.

SICKNESS: If someone in your household is sick with a contagious illness (i.e. the flu, a cold) please call and reschedule your clean. Even though we use hospital grade disinfectants in your home, it is possible that we might transport germs to the next house or become sick ourselves.

CANCELLATIONS: Last minute cancellations will be monitored closely. Each home will receive one free pass per year as we understand emergencies happen. If a second last minute cancellation happens throughout the year, you will be charged 100% the cost of your regular service charge.  

LOCKOUT: If you have not given us access to your home by key or door code, and we are unable to enter your home for this reason, you will be charged 100% of our agreed upon service charge, as a lockout fee. We take this matter very seriously and strongly recommend giving us a key or door code. You may also leave a key in the mailbox or in another hidden area. 

HEATING & COOLING: As house cleaning is very physically demanding, it is asked that during the heating season, you set the heat no warmer than 21◦C (70◦F). During the cooling season, it is asked that you keep the air conditioning no warmer than 24◦C (75◦). These temperatures will enable us to move through your clean quickly and efficiently. If you do not have air conditioning, alternate arrangements will be made for those particularly muggy summer days.

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